Legal

Refund & Replacement Policy

This policy explains how to ask AccountHab to review a problem with a digital product you bought, how long you have to ask, and what the possible outcomes are. Submitting a request asks for a review. It is not an approved refund or replacement until AccountHab approves it.

1. Who can submit a request

A buyer can submit a request for their own order, from that order in their account, once the products have been delivered. Only one request can be submitted for each order. You choose whether you are asking for a refund or a replacement, and you cannot ask for more items than the order contained.

2. Request time windows

The time you have to submit a request is counted from the moment the products in your order were delivered, not from when the order was created or paid. The length of the window is set separately for each product category, and in some cases for a sub category, and it can be different from one category to another. For some categories, requests may not be accepted at all. Your Orders page shows whether you can still submit a request for an order and how much time is left.

The table below shows the settings currently applied to the marketplace. Sub categories are listed only where their setting differs from the category setting. AccountHab may change these settings, and the settings shown on this page are the ones in force now.

3. How to submit a request

Open the order in your account and choose the refund or replacement option. You will be asked to provide:

• whether you want a refund or a replacement, and how many items are affected;
• a description of the problem, and optionally a short reason;
• the delivered items that have the problem. We check the items you identify against what was actually delivered in your order;
• optionally, evidence images that show the problem: up to 2 images, each no larger than 150 KB, in JPG, PNG, GIF or WebP format.

Please describe the problem as accurately and completely as you can, because the review relies on the information you provide.

4. How requests are reviewed

AccountHab administrators review every request. During the review AccountHab may investigate the delivered items, ask the seller to respond, and ask you for more information through the review conversation attached to your request. The request then ends in one of three decisions: refund approved, replacement approved, or rejected. You can follow the status of your requests from your account.

5. If a refund is approved

An approved refund is credited to your AccountHab Balance. The amount credited is the amount you actually paid for the refunded items, which already takes any promo-code discount into account. If only part of an order is refunded, the amount is worked out for that part. Once the refund has been processed, the order shows that it was refunded in full or in part.

6. If a replacement is approved

An approved replacement is delivered from the seller’s available stock for the same product, and the number of replacement items is decided in the review, which may be fewer than you asked for. If stock is not available yet, the request waits until replacement stock is available. After a replacement is approved, an AccountHab administrator normally selects the replacement items. If that has not happened within 48 hours, the system assigns the oldest available replacement stock automatically, and if there is none available the approved request is settled as a refund to your AccountHab Balance instead.

7. If a request is rejected

If AccountHab rejects a request, no refund or replacement is made for it. Because only one request can be submitted for each order, please make sure your request is complete before you submit it.

8. What this policy does not promise

• A request does not guarantee a refund or a replacement. The outcome depends on the review.
• This policy does not set a time within which AccountHab will respond to or decide a request.
• A refund is credited to your AccountHab Balance. It is not paid out to a bank account, mobile financial service, cryptocurrency wallet or other external payment method.

Evidence images and other attachments may be removed automatically after a retention period that AccountHab configures. Your rights under the law that applies to you are not affected by this policy.

9. Misuse of the process

Requests must be truthful. False, misleading or repeated abusive requests can lead to a request being rejected and to action on the account under the Terms of Service.

10. Need help?

If you are not sure how to submit a request, see the Contact Us page.