Legal

Privacy Policy

This Privacy Policy explains what information AccountHab collects when you use the marketplace, why we use it, who it may be shared with, and the choices you have. It applies to buyers, sellers and visitors.

1. Information we collect

Account and registration information

When you register we collect your name, email address and password. Passwords are stored in hashed form, not as plain text. Your email address is verified with a one-time code. Sellers also provide application details: phone number, country, city, address, seller or business name, business type, the kinds of digital products they plan to sell, their experience and a short description of their business.

Security and technical information

To protect accounts and the marketplace we may record your IP address (including at registration), browser or device details, and sign-in activity. Registration, sign-in and password-reset forms use Google reCAPTCHA, which receives the reCAPTCHA response and your IP address so that it can tell people from automated traffic. We also keep technical logs needed to run and secure the service.

Orders, balance and payments

We keep records of your orders, the products delivered to you, and your AccountHab Balance transactions. When you ask to add funds we collect the amount, the payment method you used and the payment reference you give us, together with the review result. Sellers’ records include their earnings, balance transactions and payout requests, with the payout details they provide. If an online payment option is available, the payment is handled by a third-party payment provider and we keep the payment reference, amount and status that the provider reports to us.

Refund and replacement requests

When you submit a refund or replacement request we collect the request type and quantity, your description, the delivered items it concerns, any evidence images you attach, and the messages exchanged during the review, together with the decision made.

Live Chat and support

If you use the in-account Live Chat, we store your messages and any photos you attach. If you contact us by email or Telegram, we receive the details you send us.

Notifications and administrative records

We store in-account notifications that we send you, and administrators’ actions on accounts and orders may be recorded in internal activity logs to keep the marketplace accountable and secure.

2. How we use information

To create and manage accounts, verify email addresses and keep sign-in secure.
To process orders, deliver digital products, and keep accurate balance and transaction records.
To review seller applications and to operate seller features such as listings, earnings and payouts.
To review refund and replacement requests, which can involve administrators and the seller concerned.
To respond to support requests and to send service messages, such as verification codes and account or order notices.
To prevent fraud, abuse and unauthorized access, to enforce our Terms and the Seller Agreement, and to meet legal obligations.

Sellers. The seller of a product can see information needed to handle that sale, such as the order and the buyer’s display name, and takes part in the review of a refund or replacement request about their product.
AccountHab administrators. Authorized administrators can see account, order, balance and support information as needed to run and protect the marketplace.
Service providers. We use providers that help us operate AccountHab, such as hosting, email delivery, Google reCAPTCHA and, where an online payment option is offered, a payment provider. They receive only the information needed for their service and are subject to their own terms and privacy policies.
Legal and safety reasons. We may disclose information where required by law or to protect the rights, safety and security of users, AccountHab or others.

4. Cookies and browser storage

AccountHab uses cookies and similar browser storage that are needed for the site to work: a session cookie and a security (CSRF) cookie, and your browser’s local storage, where we keep your sign-in token and basic account details so you stay signed in. We do not use these for advertising. Clearing your browser data or signing out removes this information from your browser.

5. How long we keep information

We keep information for as long as it is needed for the purposes described above, including records of orders and balance transactions that we need for accounting, dispute handling and security. Some items are removed automatically on a schedule that AccountHab configures: for example, evidence images and attachments from refund and replacement requests can be removed after a retention period, and delivered files can be removed after a retention period. Accounts that have never been funded and have not been used for an extended period may receive a warning email and may then be deactivated.

6. Security

We use measures such as hashed passwords, email verification, role-based access controls, rate limiting and bot checks to protect your information. No online service can be completely secure, so we cannot guarantee absolute security. Please choose a strong, unique password and keep it private.

7. Your choices and requests

You can review and update your account details from your profile in your account. If you would like to ask about the information we hold about you, to correct it, or to ask for it to be deleted, please contact us using the details on the Contact Us page. We will review each request, and we may need to keep some information, such as order and balance records, where it is needed for legitimate purposes or required by law.

8. Changes to this policy

We may update this Privacy Policy from time to time. The version on this page is the current one.

9. Contact

For privacy questions, see our Contact Us page.